Customer Support

Repairable, Sustainable Instruments

Instruments built to last

We believe that sustainability starts with instruments that perform term after term, year after year. That's why we recommend quality products, from brands that focus on repariability and access to spare parts.

Extended Warranties

Repairable

Spare Parts

18 shield check

Five Year Extended Warranty for HLOs

Fast, Friendly Support

Our Customer Support Manager is Jack Spencer. He's a font of knowledge when it comes to the beginner instruments we manufacture, like pBone, pTrumpet, and pBuzz, and he's also the point of contact for hubs and organisations when placing orders, handling deliveries, and getting replacements, trial products, and anything you need as swiftly as possible.

Contact Support

Instrument Care Guides

We've teamed up with the experts at Yamaha Music UK to create these video maintenance guides. They're designed to give peripatetic teachers, music hub staff, classroom teachers, and even parents practical guidance for keeping instruments like clarinets and flutes in top working order.